Q: Are my online payment transactions secure?
A: Yes. Pages on our website where you enter personal information are protected with SSL encryption.
Q: I've just placed an order and forgot an item. Do you combine orders?
A: Yes, we do! But just in case, contact "ASAP" before you submit another order so that we can put a hold on to the first one, before it is shipped.
Please take Note: Once a package has shipped we are unable to retrieve it for any reason.
Q: I want to return/exchange my purchase! What do I do?
A: Send us an email with your order number, name and shipping address. Please wait for a reply before sending the items back.
Q: How long would it take for me to get a refund?
A: We issue refunds within 2 business days of receipt of the items.
Then it is up to your financial institution to release the funds to you.. we have no control over that.
Q: I couldn't find what I was looking for. Can you help?
A: Absolutely! Contact us by email.
Q: I have a large project I am working on, do you sell large quantity ? (ex) 50 or more grams/kilo's ?
A: Yes, we do. Inquire by email.
Q: Do you have a printed catalog?
A: No. We are constantly adding products and our inventory is always changing, a printed catalog would be outdated the day we print it.
Q: Do you have a physical store?
A: No. We are currently an online mail order business only and do not have a retail store "YET"!!
Q: I received a tracking number but I am unable to track my package.
A: Checking status of order for pre shipped< meaning label has been printed -VS- item/s have been shipped.
Order status will change with each step until your order is shipped.
Q: Do you offer back orders?